We stand by our product and offer a 60-day money-back guarantee, no questions asked.
Exchanges for credit or a replacement item will not attract any shipping fee from us.
In the event that we send you the wrong item, we will pay for the return postage and send the correct item immediately.
If the customer orders the wrong item and wishes to return it to have it replaced, we will not be able to refund the return postage.
Returns should be sent to:
Customer Returns, spice.boutique, Yerton Dreamhouse, 18 Castle View, West Kilbride, Ayrshire, Scotland, KA23 9HD.
Questions, comments or concerns may be relayed by email to email@example.com
Dot Boutique Limited is pleased to comply to the Distance Selling Regulations as per the EEC Council Directive 85/577/EEC which can be found here:
In the interests of transparency, we would specifically draw the attention of our customers to the following:
37. Since in the case of distance sales, the consumer is not able to see the goods before concluding the contract, he should have a right of withdrawal. For the same reason, the consumer should be allowed to test and inspect the goods he has bought to the extent necessary to establish the nature, characteristics and the functioning of the goods.
40. In the case of sales contracts, the withdrawal period should expire after 14 days from the day on which the consumer or a third party other than the carrier and indicated by the consumer, acquires physical possession of the goods.
46. In the event that the consumer withdraws from the contract, the trader should reimburse all payments received from the consumer, including those covering the expenses borne by the trader to deliver goods to the consumer. If the consumer expressly chooses a certain type of delivery (for instance 24-hour express delivery), although the trader had offered a common and generally acceptable type of delivery which would have incurred lower delivery costs, the consumer should bear the difference in costs between these two types of delivery.
This means we will accept returns notified to us within 60 days of delivery of your purchase, and we will pay for the postage return of the goods, but only by general mail second class, which is sufficient for our needs – unless otherwise specifically agreed by us in advance. Any additional cost of return MUST be borne by the customer.